Complaints and Returns

This page summarizes the basic information on complaints and returns of goods purchased from the e-shop www.flsbattlebots.cz, operated by Ing. et Ing. Michal Matějka, Company ID: 23394463. The complete legal terms are set out in our Terms and Conditions.

Withdrawal from the contract (returning goods)

As a consumer, you have the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. To withdraw, send us a notice by email or letter to our contact details. Please send the goods back to us within 14 days of withdrawal, unused and, if possible, in the original packaging. You bear the cost of returning the goods.

We will refund your money within 14 days of the withdrawal taking effect, but not before we receive the returned goods.

Complaints about defective goods

If the goods have a defect, you can file a complaint by sending an email or letter to our contact details. In your complaint, please state the date the contract was concluded, a description of the defect, and how you would like the complaint resolved (repair, replacement, discount, withdrawal from the contract).

As a consumer, you have the right to file a complaint about a defect in consumer goods within 24 months of receiving the goods. We will resolve your complaint within 30 days of receiving it, unless we agree on a longer period.

How to file a complaint or withdrawal

Contact us at info@flsbattlebots.cz or at Ing. et Ing. Michal Matějka, Libušínská 227/17, Božkov, 326 00 Plzeň, Czech Republic. Sample forms for complaints and withdrawal from the contract are included as an appendix to our Terms and Conditions.

Detailed rules on complaints, withdrawal from the contract, and delivery of goods can be found in Articles 6 to 8 of our Terms and Conditions.