Terms and Conditions

These general terms and conditions (“Terms”) of the sole trader Ing. et Ing. Michal Matějka, with a place of business at Libušínská 227/17, 326 00, Plzeň – Božkov, Company ID: 23394463, registered in the Trade Register maintained by the Municipal Authority of Plzeň, email: info@flsbattlebots.cz, phone number: +420 720 306 663 (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you, as the buyer, and Us, as the seller, arising in connection with or on the basis of the purchase contract (the “Contract”) concluded through the E-shop at www.flsbattlebots.cz.

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which you can find here https://www.flsbattlebots.cz/ochrana-osobnich-udaju.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may unilaterally change or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of effect of the previous version of the Terms.

As you certainly know, we communicate primarily at a distance. Therefore, our Contract is also concluded using means of distance communication, which allow us to agree with each other without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely within the E-shop environment, through the interface of the website (the “E-shop web interface”).

If any part of the Terms contradicts what we have mutually agreed during the process of your purchase on Our E-shop, that specific agreement takes precedence over the Terms.

1. SOME DEFINITIONS
   1. Price is the amount of money you will pay for the Goods;
   1. Shipping Price is the amount of money you will pay for the delivery of the Goods, including the price for its packaging;
   1. Total Price is the sum of the Price and the Shipping Price;
   1. VAT is value added tax under applicable legislation;
   1. Invoice is a tax document issued in accordance with the VAT Act for the Total Price;
   1. Order is your binding proposal to conclude the Contract for the purchase of Goods with Us;
   1. User Account is an account established on the basis of the data you have provided, which allows the storage of entered data and the history of ordered Goods and concluded Contracts;
   1. You are the person purchasing on Our E-shop, referred to by law as the buyer;
   1. Goods is everything you can purchase on the E-shop.

• General provisions and information
  • Purchasing Goods is only possible through the E-shop web interface.
  • When purchasing Goods, it is your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information you have provided Us in the Order to be correct and truthful.
  • On our E-shop we also provide access to ratings of Goods made by other consumers. We ensure and verify the authenticity of such reviews by linking the rating to specific orders, so in our internal system we can see, for each rating, the linked order ID, and are thus able to verify and demonstrate that the review comes from a genuine consumer.
• CONCLUSION OF THE CONTRACT
  • The Contract with Us can be concluded in the Czech language or in the English language.
  • The Contract is concluded remotely through the E-shop, with the costs of using means of distance communication being borne by You. However, these costs do not differ from the standard rate you pay for using such means (i.e. mainly for internet access), so you should not expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree that we use means of distance communication.
  • In order for Us to conclude the Contract, you need to create an Order on the E-shop. This proposal must contain the following information:
    • Information about the Goods being purchased (on the E-shop you mark the Goods you are interested in purchasing with the “Add to Cart” button);
    • Information about the Price, Shipping Price, method of payment of the Total Price, and the requested method of delivery of the Goods; this information will be entered as part of creating the Order within the E-shop user environment, with information about the Price, Shipping Price, and Total Price being provided automatically based on your chosen Goods, method of delivery, and payment;
    • Your identification and contact details used so that we can deliver the Goods, in particular your first name, last name, delivery address, phone number, and email address.
  • In the course of creating the Order, you may change and check the data until it is completed. After performing the check by pressing the “Order with Obligation to Pay” button, you complete the Order. However, before pressing the button, you must also confirm your acknowledgment of and agreement with these Terms, otherwise it will not be possible to complete the Order. A checkbox is used for confirmation and agreement. After pressing the “Order with Obligation to Pay” button, all entered information will be sent directly to Us.
  • We will confirm your Order to you as soon as possible after it is delivered to Us, by a message sent to your email address provided in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the email message. The Terms in the version effective as of the date of the Order, i.e. as attached to the confirming email message, form an integral part of the Contract. The Contract is concluded upon confirmation of the Order between Us and You.

• There may also be cases where we are unable to confirm your Order. This mainly concerns situations where the Goods are not available, or cases where you order a larger number of pieces of Goods than is permitted on our part. However, we will always provide you with information about the maximum quantity of Goods in advance within the E-shop, so it should not come as a surprise to you. In the event that any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment you confirm Our offer.
  • In the event that an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to you at that Price, even if you have received confirmation of the Order and the Contract has thus been concluded. In such a situation we will contact you without delay and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded in such a case at the moment you confirm Our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price of other sellers, or a digit is missing or extra.
  • In the event that the Contract is concluded, you become obliged to pay the Total Price.
  • In the event that you have a User Account set up, you may place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. The method of creating an Order is, however, the same as in the case of a buyer without a User Account, though the advantage is that you do not need to repeatedly fill in your identification data.

• In some cases we allow the use of a discount when purchasing Goods. In order to receive the discount, you need to fill in the discount details in the designated field as part of the Order proposal. If you do so, the Goods will be provided to you at a discount.
• User Account
  • Based on your registration within the E-shop, you may access your User Account.
  • When registering a User Account, it is your obligation to enter all data correctly and truthfully, and to update it in the event of a change.
  • Access to the User Account is secured by a username and password. Regarding these access details, it is your obligation to maintain confidentiality and not to provide these details to anyone. We bear no responsibility in the event that they are misused.
  • The User Account is personal, and you are therefore not entitled to allow its use by third parties.
  • We may cancel your User Account, in particular if you do not use it for more than 3 years, or if you breach your obligations under the Contract.
  • The User Account may not be available continuously, in particular with regard to necessary maintenance of hardware and software equipment.

• PRICE AND PAYMENT TERMS, RETENTION OF TITLE
  • The Price is always stated within the E-shop, in the Order proposal, and of course in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. The Order proposal also states the Shipping Price, or the conditions under which shipping is free.
  • The Total Price is stated including VAT and including all fees stipulated by law.
  • We will require payment of the Total Price from you after the conclusion of the Contract and before handover of the Goods. You can make payment of the Total Price in the following ways:
    • By bank transfer. We will send you information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is due within 5 days.
    • By cash on delivery. In such a case payment is made upon delivery of the Goods in exchange for handover of the Goods. In the case of cash on delivery payment, the Total Price is due upon receipt of the Goods.
    • In cash upon personal handover. Goods may be paid for in cash in the case of pickup at an agreed place. In the case of cash payment upon personal pickup, the Total Price is due upon receipt of the Goods.
  • The Invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address. The Invoice will also be physically attached to the Goods and available in the User Account.
  • Ownership of the Goods passes to you only after you pay the Total Price and take delivery of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account; in other cases it is paid at the moment the payment is made.
• DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE ITEM
  • The Goods will be delivered to you no later than within 30 days, by the method of your choice, and you may choose from the following options:
    • Personal pickup at Zásilkovna pickup points;
    • At a place agreed in advance – personal handover.
  • Goods can be delivered within the Czech Republic or other EU countries as well as outside the EU.
  • The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The estimated delivery time of the Goods will be communicated to you in the Order confirmation. The time stated in these Terms is only indicative and may differ from the actual delivery time. In the case of personal pickup at a business premises, we will always inform you about the possibility of collecting the Goods by email.
  • After receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods, and in the event of any defects to notify the carrier and Us of this fact without delay. In the event that there is a defect in the packaging indicating unauthorized tampering with and access to the shipment, you are not obliged to accept the Goods from the carrier.

• In the event that you breach your obligation to take delivery of the Goods, except for the cases under Art. 6.4 of the Terms, this does not result in a breach of Our obligation to deliver the Goods to you. At the same time, the fact that you do not take delivery of the Goods does not constitute withdrawal from the Contract between Us and You. However, We are in such a case entitled to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which We are entitled to remuneration from you at the usual rate. If we decide to withdraw from the Contract, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price, or the claim for damages, if any arose.

• If, for reasons arising on your part, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, it is your obligation to reimburse Us for the costs associated with this repeated delivery. Payment details for paying these costs will be sent to your email address stated in the Contract, and are due 14 days from delivery of the email.
  • The risk of damage to the Goods passes to you at the moment you take delivery of it. In the event that you do not take delivery of the Goods, except for the cases under Art. 6.4 of the Terms, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take delivery of it, but delivery did not occur for reasons on your part. The transfer of risk of damage to the Goods means for you that from that moment you bear all consequences associated with the loss, destruction, damage, or any deterioration of the Goods.
  • In the event that the Goods were not stated in the E-shop as being in stock and an indicative availability time was stated, we will always inform you in the event of:
    • an extraordinary production outage of the Goods, in which case we will always inform you of a new expected availability time or information that the Goods cannot be delivered;
    • a delay in delivery of the Goods from Our supplier, in which case we will always inform you of a new expected delivery time.

• RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
  • We guarantee that at the time the risk of damage to the Goods passes under Art. 6.7 of the Terms, the Goods are free of defects, in particular that the Goods:
    • correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics;
    • are suitable for the purpose for which you require them and to which we have agreed;
    • are delivered with the agreed accessories and instructions for use, including instructions for assembly or installation;
    • are suitable for the purpose for which Goods of this kind are usually used;
    • in quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, correspond to the usual characteristics of Goods of the same kind that you can reasonably expect, also with regard to public statements made by us or another person in the same contractual chain, in particular through advertising or labeling;
    • are delivered with accessories, including packaging, assembly instructions, and other instructions for use, that you can reasonably expect; and
    • correspond in quality or workmanship to a sample or model that was provided to you before conclusion of the contract.
  • Rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
  • In the event that the Goods have a defect, i.e. in particular if any of the conditions under Art. 7.1 is not met, you may notify Us of such a defect and exercise rights from defective performance (i.e. make a complaint about the Goods) by sending an email or letter to Our addresses stated with Our identification data. For the complaint you may also use the sample form provided by Us, which forms Appendix 1 to the Terms. When exercising a right from defective performance, you need to choose how you want the defect resolved, and this choice cannot subsequently be changed without Our consent. We will handle the complaint in accordance with the right you exercised from defective performance.
  • If the Goods have a defect, you have the following rights:
    • to removal of the defect by delivery of new Goods without a defect, or by delivery of a missing part of the Goods; or
    • to removal of the defect by repair of the Goods,

unless the chosen method of remedying the defect is impossible or, compared to the other method, disproportionately costly, which is assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant difficulty for you.

• We are entitled to refuse to remedy the defect if this is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the Goods would have without the defect.
  • You further have the right to:
    • a reasonable discount from the Price; or
    • withdrawal from the Contract,

if:

1. we refuse to remedy the defect or do not remedy it in accordance with legal regulations;
   1. the defect manifests itself repeatedly,
   1. the defect is a material breach of the Contract; or
   1. it is evident from Our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant difficulty for you.

• The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.
  • In the event that you caused the defect in the Goods yourself, you are not entitled to rights from defective performance.
  • Wear and tear of the Goods caused by their normal use, or in the case of used Goods, wear and tear corresponding to the extent of their previous use, does not constitute a defect in the Goods.

• When a complaint is made, we will issue you a written confirmation stating:
  • the date on which you made the complaint;
  • what the complaint concerns;
  • what method of resolving the complaint you require;
  • your contact details for the purpose of providing information about the resolution of the complaint.
  • Unless we agree on a longer period, we will remove defects and provide you with information about the resolution of the complaint at the stated contact details within 30 days of receipt of the complaint. If this period passes without result, you may withdraw from the Contract or demand a reasonable discount.
  • We will inform you about the resolution of the complaint by email and will issue you confirmation of the date and method of resolving the complaint. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g. by receipts or confirmations of shipping costs. In the event that the defect was removed by delivery of new Goods, it is your obligation to return the original Goods to Us, but we bear the costs of this return.

• In the event that you are a business, it is your obligation to notify and point out the defect without undue delay after you could have discovered it, but no later than three days after taking delivery of the Goods.
  • In the event that you are a consumer, you have the right to exercise rights from defective performance for a defect that occurs in consumer Goods within a period of 24 months from taking delivery of the Goods.
• withdrawal from the contract
  • Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner set out in this article, or in other provisions of the Terms in which the possibility of withdrawal is expressly stated.
  • In the event that you are a consumer, i.e. a person purchasing Goods outside the scope of their business activity, you have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Contract without giving a reason within 14 days from the date of conclusion of the Contract, or in the case of the purchase of goods, within fourteen days from taking delivery thereof. In the event that we have concluded a Contract the subject of which is several pieces of Goods or delivery of several parts of Goods, this period begins to run only from the day of delivery of the last piece or part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run from the day of delivery of the first delivery.
  • You may withdraw from the Contract by any demonstrable means (in particular by sending an email or letter to Our addresses stated with Our identification data). For withdrawal you may also use the sample form provided by Us, which forms Appendix 2 to the Terms.
  • However, even as a consumer you may not withdraw from the Contract in cases where the subject of the Contract is performance listed in Section 1837 of the Civil Code.
  • The period for withdrawal under Art. 8.2 of the Terms is considered preserved if you send Us notice during its course that you are withdrawing from the Contract.
  • In the event of withdrawal from the Contract under Art. 8.2 of the Terms, you are obliged to send Us the Goods within 14 days of withdrawal and you bear the costs associated with returning the goods to Us. You, on the other hand, are entitled to have Us return to you the Shipping Price, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for delivery of the Goods. In the event of withdrawal due to Our breach of the concluded Contract, we also reimburse the costs associated with returning the goods to Us, but again only up to the amount of the Shipping Price corresponding to the cheapest offered method of delivery of the Goods that we offered upon delivery of the Goods.
  • In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the date the withdrawal takes effect, to the account from which it was credited, or to an account chosen upon withdrawal from the Contract. However, the amount will not be returned before we receive the Goods, or you demonstrate to Us that you have sent it back to Us. Please return the Goods to Us clean, if possible including the original packaging.
  • In the event of withdrawal from the Contract under Art. 8.2 of the Terms, however, you are liable to Us for a reduction in the value of the Goods that resulted from handling the goods in a manner other than what is necessary to become familiar with the nature, characteristics, and functionality of the Goods, i.e. in the manner in which you would become familiar with the Goods in a brick-and-mortar store. In the event that we have not yet returned the Price to you, we are entitled to offset the claim for costs against your claim for return of the Price.
  • We are entitled to withdraw from the Contract at any time before we deliver the Goods to you, if objective reasons exist why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons lying in the nature of the Goods), even before the expiry of the period stated in Art. 6.1 of the Terms. We may also withdraw from the Contract if it is evident that you deliberately provided incorrect information in the Order. In the event that you purchase goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.
• Resolution of disputes with consumers
  • We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
  • We handle consumer complaints through the electronic address info@flsbattlebots.cz. We will send information about the resolution of the complaint to the buyer’s electronic address.
  • The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and a buyer who is a consumer, arising from a purchase contract concluded by electronic means.
  • The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

1. Final provisions
   1. If Our and your legal relationship contains an international element (i.e. for example if we send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this arrangement does not affect your rights arising from legal regulations.
   1. We will deliver all written correspondence to you by electronic mail. Our email address is stated with Our identification data. We will deliver correspondence to your email address stated in the Contract, in the User Account, or through which you have contacted us.
   1. The Contract may only be changed on the basis of our written agreement. However, we are entitled to change and supplement these Terms; such a change, however, will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. We will send you information about the change to your email address at least 14 days before the effective date of this change. If we do not receive from you, within 14 days from sending the information about the change, notice of termination of the concluded Contract for regular and repeated delivery of Goods, the new terms become part of our Contract and apply to the next delivery of Goods following the effective date of the change. The notice period, if you give notice, is 2 months.
   1. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we bear no liability for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts longer than 10 days, both We and You have the right to withdraw from the Contract.
   1. A sample form for complaints and a sample form for withdrawal from the Contract are attached to the Terms.
   1. The Contract, including the Terms, is archived by Us in electronic form, but is not accessible to you. However, you will always receive these Terms and confirmation of the Order with a summary of the Order by email, and will thus always have access to the Contract even without Our cooperation. We recommend that you always save the Order confirmation and the Terms.

1. These Terms take effect on 1/1/2026.

Appendix 1 – Complaint Form

Addressee:               Ing. Et Ing. Michal Matějka, Libušínská 227/17, Božkov, 32600 Plzeň

Filing a complaint

I also request the issuance of confirmation of the exercise of this complaint, stating when I exercised this right, what the complaint concerns, what method of resolving the complaint I require, together with stating my contact details for the purpose of providing information about the resolution of the complaint.

Date:

Signature:

Appendix 2 – Form for Withdrawal from the Contract

Addressee:               Ing. Et Ing. Michal Matějka, Libušínská 227/17, Božkov, 32600 Plzeň

I hereby declare that I am withdrawing from the Contract:

If the buyer is a consumer, they have the right, if they ordered goods through the e-shop www.flsbattlebots.cz of Ing. et Ing. Michal Matějka (“Seller”) or another means of distance communication, except for the cases stated in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from an already concluded purchase contract within 14 days from the date of conclusion of the contract, or, in the case of the purchase of goods, within fourteen days from taking delivery thereof. In the case of a contract the subject of which is several pieces of goods or delivery of several parts of goods, this period begins to run only from the day of delivery of the last piece or part of the goods, and in the case of a contract on the basis of which goods are to be delivered regularly and repeatedly, from the day of delivery of the first delivery.

The buyer shall notify the Company of this withdrawal in writing to the Company’s business address or electronically to the email address stated on the sample form.

If the buyer, who is a consumer, withdraws from the purchase contract, they shall send or hand over to the Company, without undue delay, no later than within 14 days from withdrawal from the purchase contract, the goods received from it.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company will return to them, without undue delay, no later than within 14 days from withdrawal from the purchase contract, all funds (the purchase price of the delivered goods) including delivery costs, that it received from them on the basis of the purchase contract, by the same method. If the buyer chose a method of delivery of goods other than the cheapest one offered by the Company, the Company will return to the buyer the delivery costs only in the amount corresponding to the cheapest offered method of delivery of goods. The Company is not obliged to return the funds received to the buyer earlier than it receives the goods back or the buyer demonstrates that they sent the goods to the Company.

Date:

Signature: